Customer Complaints / Awareness
Customer Complaints Lodgement
CUSTOMER GRIEVANCE REDRESSAL PROCESS FLOW
| National Helpline No. | 1800 1700 |
| Pradhan Mantri Jan Dhan Yojana (PMJDY) Grievance portal | |
Contact Centre [Bank will contact you only from these numbers]
| Contact Centre numbers | Transaction Monitoring |
|---|---|
|
|
| NR customers 24*7 Customer Care Number | |
|---|---|
| Non-Toll-Free Number | +91 22 4444 2888 |
| S. No | Country | Numbers |
|---|---|---|
| 1 | BAHRAIN | +973 80004138 |
| 2 | QATAR | 00 800101177 |
| 3 | MALAYSIA | 1800811173 |
| 4 | UK | 8000150930 |
| 5 | SINGAPORE | 8004923021 |
| 6 | SAUDI ARABIA | 8008501325 |
| 7 | USA | 18553003112 |
| 8 | CANADA | 18557772333 |
| 9 | UAE | 800035702688 |
| Facility | Number | Top Services |
|---|---|---|
| WhatsApp Banking | +91 87544 24242 | Balance Enquiry, Account Statement, Lodging of Complaint, Card Blocking, Product Features, Fastag Services, Rate of Interest on Deposits/Loans, Service Charges |
| National Cyber Crime Helpline Number | 1930 | To Report Cyber Crime Incidents |
| Block all Digital Channel Via SMS | 9231000001 | Customer can send a SMS BLOCK to 9231000001 from registered mobile number to block all digital channels |
| REKYC | 9677633000 | To do REKYC where there is no change in customer details. Customer can send a SMS <REKYC NOCHANGE CIFNO> to 9677633000 |
| CKYC | 7799022129 | To get the CKYC number customer can give a missed call |
Customer Awareness
Cyber Security Awareness
Customer Education on RBI Guidelines on IRAC & P
Online Complaints – CGRS portal
Process For Claiming Unclaimed Deposit Transferred To DEAF
Missed Call Service
Just Dial for Balance: Customers can provide a missed call from their registered mobile number to the following numbers to receive account balance via SMS
09677633000
Block Digital Transactions
Block all digital channels in case of fraudulent digital transactions: Customers can send SMS BLOCK to 09289592895
To block further transactions through digital channels (Debit card, Net Banking, Mobile Banking and UPI)
Reporting of Digital Payment Frauds/ Unauthorized Electronic Banking Transactions (UEBT)
Customer can report Unauthorized Electronic Banking Transaction to Bank through:
- Making a call to our Toll Free no. 1800 1700
- Bank’s Home Page www.indianbank.bank.in > Customer corner
- Type “complaint” & send SMS to 56677
- By visiting their Home Branch and submitting a complaint so that necessary action may be initiated by the home branch regarding stop/hold/raising charge back for the reported transaction.
- Mobile banking apps (or) Internet Banking Page
- Sending mail to cfrm[at]indianbank[dot]bank[dot]in
Simultaneously, customer can report the incident to cyber police for investigation by lodging a compliant in the website https://www.cybercrime.gov.in/ or by calling on National Cybercrime Help Line Number:1930.
For Mechanism of compensating customers for UEBT, please refer Policy on Customer Experience
